Shipping Continents: Europe
Shipping Countries: United Kingdom (UK)
Ready to ship in 1-2 business days
UK orders are sent by Royal Mail Special Delivery so are fully insured and traceable. International orders with a value of up to £250 will be sent by Royal Mail International Tracked and Signed. International customers may be charged duties or taxes on the value of their order, by their home country.
Made to order items will take 1 – 2 weeks to make before they are posted to you. In stock items will be posted within two working days. If your order is urgent, please let me know what date you need it by when you are ordering. You will be kept up to date with the progress of your order.
RETURN AND EXCHANGE POLICY
If for any reason you are unsatisfied with your items, returns and exchanges are accepted within 14 days of receipt. Postage costs are non refundable.
The customer is responsible for paying for the cost of returning any items to us. We advise doing so by Royal Mail Special Delivery, which is traceable and insured.
Items must be returned in their original packaging and in original condition.
To set up a return or exchange, please email email@example.com with your order number.
Bespoke orders / commissions are non refundable and non exchangeable.
Due to hygiene reasons, earrings are non returnable.
DAMAGED / DEFECTIVE ITEMS
Your jewellery should arrive with you in perfect condition. If your jewellery arrives damaged or imperfect in any way, you must inform us within 7 days of receipt. I will repair or replace damaged / defective items that have not been worn or damaged by you.
It is your responsibility to make sure you order the right size of ring. If you are unsure of your ring size, we recommend going to a local jeweller to check. Remember that fingers swell when they are warm and contract when they are cold; try to get measured when your fingers are at room temperature and relaxed. Rings should go on easily but need a bit of wiggling to get off.
Unless the product description mentions otherwise, we aim to ship products within 2-3 business days using Royal Mail.
Shipping costs depend on the product, and the method the vendor has chosen. The exact cost will be calculated at checkout and shown clearly before you proceed with the order.
Our standard Refund and Returns Policy is here
Our standard Delivery Policy is here